| PENDING_APPROVAL | This is the initial state when a customer enters the onboarding phase. This means that the application is under evaluation or the customer has not yet completed all required onboarding steps. It can be “Withdrawn” by the client at this stage |
| REFERRED | The evaluation has concluded and the customer has failed one or more the of the steps such as provided an invalid ID or flagged as a PEP. Hay would look to resolve dispute with the customer. |
| REJECTED | The onboarding evaluation has concluded that Hay cannot open an account for the user as a result of the information provided. |
| ACTIVE | Active account with no restrictions. Once the client makes any transaction (deposit, withdrawal or transfer) on the account, it will become “Active”. |
| BLOCKED | Active account has been Blocked by Hay as a result of a security alert. Hay will work with the customer to resolve or make the account Inactive if appropriate. The account cannot be accessed by the customer or used to make transactions/transfers in this state. |
| INACTIVE | An account that has been closed and is no longer accessible by the customer without going through the process of re-opening the account. Records will be stored for security for the appropriate timeframe. |
